Contact Center Certifications and Preparatory Training Courses. Certification Process and Requirements Matrix. IT Support and Help Desk. CCCM - Certified Call Center Manager. Call Center Management Certification Boot Camp. All topics covered in the Call Center Manager Training and Certification. 2- or 3-day in-house, pr.

Build connections through your business language. Home to some of the most widely spoken languages in the world, using Chinese dialects as your medium for customer service delivery is a surefire way of connecting with China. Let the right BPO partner guide your business to success. Create a trusted brand through genuine understanding. What We Can Do For You. Outsourcing your customer service needs to us will let you harness the b.

Der callcentercircle ist die regelmäßige Netzwerkveranstaltung der Call Center und Customer Care Branche. Es treffen sich hochkarätige Entscheider und Führungskräfte der Branche mit dem Ziel, Neues zu erfahren, Informationen, Wissen und Know How auszutauschen, Networking zu betreiben und Geschäftskontakte zu knüpfen! .

The only peer-driven online and on-demand elearning member community exclusively for contact center supervisors. Call Center Supervisor Training and Community. Need to develop the skills in your supervisors or emerging frontline leaders? Call Center Coach is.

In 4-5 years, will your customers even want to call you? Or will they be connecting with you through other channels, such as self-service, online, live chat or Twitter? Call Center Week presents The Summit 2011.